May 2020

Thursday Thoughts – Obtaining Feedback

Screen Shot 2020-05-21 at 16.17.14The COVID-19 pandemic has pushed us to quickly change our typical processes and day-to-day operations, but we also have opportunities to pioneer new operational approaches.   As we start to settle into a “new normal,” it is increasingly important to remember the voice of the “customer” – be it patient, staff, providers, partners, or the community at large – when deciding what changes to adopt, and identifying where continued improvement is needed.

Teresa HoferThursday Thoughts – Obtaining Feedback
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