The COVID-19 pandemic has pushed us to quickly change our typical processes and day-to-day operations, but we also have opportunities to pioneer new operational approaches. As we start to settle into a “new normal,” it is increasingly important to remember the voice of the “customer” – be it patient, staff, providers, partners, or the community at large – when deciding what changes to adopt, and identifying where continued improvement is needed.
Thursday Thoughts – Obtaining Feedback
May 21, 2020
Thursday Thoughts
