Resource Library

Featured Tool

Care Management and Planning (Care MAP) Tool


IHQC’s new Care Management Assessment and Planning (Care MAP) Tool is a business case modeling tool to help guide clinics through key considerations in designing a sustainable complex care management (CCM) program. Features of the Care MAP Tool Include:

•  Focus on High-Risk Patients: Specifically designed to outline business case considerations for your high-risk patients (top 5-20% of patients with complex needs).

•  Structured Planning: Guides your team through the essential business case elements for complex care management, including patient and visit volumes, staffing models, budgeting, and financial projections.

•  Impact Assessment: Provides framework to project out the potential impacts and value of your complex care management supports.

Visit the Care MAP Tool page on the IHQC website to download the Care MAP and access the video modules and resource library.

Featured Publications

Making the Value Connection (MVC) Whitepaper (2020)

 With the generous support of Cedars-Sinai, IHQC and Capital Link designed and launched the Making the Value Connection (MVC) Program in 2019. With continuous movement toward value-based reimbursement and care delivery, both organizations leveraged their respective strengths in strategic planning, financial assessment, and quality improvement capacity building to support community clinics in incorporating a comprehensive definition of value into their strategic priorities.

Twelve community clinics from the Los Angeles area participated across two cohorts of the MVC program. Participating teams addressed projects around specialty referrals, outreach and enrollment, Health Homes, empanelment, and more through the lens of the Value Equation. For more about the MVC program, view the Making the Value Connection imitative page or access the Making the Value Connection (MVC) Whitepaper (2020).

eConsult and eReferral Implementation Considerations (2016)

In 2014, the Blue Shield of California Foundation (BSCF) reached out to IHQC for support with an eConsult Learning Roundtable as part of their efforts in improving specialty care access for the safety net population. IHQC staff planned and facilitated a roundtable that brought together more than 40 leaders from the field to discuss the implementation stages for these systems, considerations for sustainability, and evaluation frameworks and measuring impact. The findings from these discussions were summarized in a series of reports written by IHQC staff for BSCF.

Quality Improvement Tools

Resource Name




Cause and Effect (Fishbone) Diagram

A Cause and Effect, or Fishbone, Diagram is a tool that teams use to identify possible causes for problems that they are encountering. After identifying high-level causes, teams can use this template to dive deeper and begin brainstorming changes to test.

QI; Template

Chronic Care Model Change Package

A collection of improvement ideas that have been tested in the primary care setting.  Adapted to fit the Chronic Care Model, the IHQC Change Package contains improvement ideas around Clinical Information Systems, Decision Support, Delivery System Design, Self-Management Support, the Community, and Health Care Organizations.

QI; Chronic Care; Change

Logic Model

A table or diagram of a project, program, or other initiative that shows links between: inputs/resources to be used; activities or processes to be implemented; what will be changed.

Project Map; Logic Model; Project Planning

Measurement Collection Plan

This tool supports teams as they begin to develop their project measures and gather data.

Measures; Data

PDSA Worksheet for Testing Change

The Plan, Do, Study, Act tool assists team in testing ideas for improvement quickly and easily.


Project Charter

This IHQC Project Charter template enables clinic teams to lay out the details of their project in a uniform manner, in order to help support their efforts through out the project period.

Project Planning, QI, Template

Run Chart Generator

This template supports teams with data collection and tracking measures.

Measures; Data

Small Scale Project Work Plan

The Project Work Plan Template assists teams as they define their objectives for team meetings, and plan their project activities.

Project Planning

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IHQCResource Library