Since 2018, the Institute for High Quality Care (IHQC), in partnership with the Community Clinic Association of Los Angeles County (CCALAC), has hosted an annual Quality Improvement Summit, a learning event and conference uniquely dedicated to QI staff, providers, and leaders in the safety net.
Now in our seventh year, we are excited to announce the 2024 QI Summit will take place on September 9th in Burbank, CA!
The Summit focuses on QI’s vital role in reengaging and optimizing care delivery in the safety net. The conference offers timely and practical discussions that support staff as they focus their efforts on large-scale initiatives addressing population health, care/case management, and equitable access, while continuously applying QI strategies to achieve efficiencies in clinical operations, improve health outcomes, and reduce health disparities.
This year’s event includes presentations from subject matter experts and safety net colleagues and facilitated networking opportunities designed to foster connections and sharing of best practices.

Registration
Safety Net Care Providers and Staff
$300
Discounted registration rate for all staff from community clinics (FQHCs, look-alikes, or low-income/free clinics), county health systems, community clinic consortia members that provide direct patient services, and public hospitals.
General Public
$400
Registration rate for IT solutions or technical assistance providers, insurance agencies and health plans, consultants, non-profits, or companies and organizations that do not provide direct care services to patients.
Summit Agenda and Topics:
8:00 am - Breakfast and Registration
9:00 AM - Welcome Remarks
Bridget Hogan Cole, MPH
Executive Director
Institute for High Quality Care (IHQC)
Louise McCarthy, MPP
President and CEO
Community Clinic Association of Los Angeles County (CCALAC)
9:30 AM - Keynote Address: ``Quality Improvement: Becoming the Nerds Our Patients Need Us To Be in Value-Based Care”
Jay W. Lee, MD, MPH, FAAFP
Medical Director
Integrated Health Partners of Southern California
10:30 AM - Breakout Sessions
Optimizing Encounter Data: Lessons Learned and Key Success Factors
Jeff Nguyen, MHA
Senior Director, Physician Services
California Medical Association Physician Services Organization
Rachel Proud, MPH
Associate Director, Practice Transformation
California Medical Association Physician Services Organization
Jasmine Galindo, MPH
Associate Director, Quality Improvement
Northeast Valley Health Corporation
Christine Park, MD, MPH, CLE, FAAP
Chief Medical Officer
Northeast Valley Health Corporation
Patient-Centered Health Coaching: The HEAR Technique
Patricia Mejia
Associate Director of Training
UCSF Center for Excellence in Primary Care
211LA’s Care Connect Model / Social Connections Partnership Los Angeles
Andres Colmenares
Community Network Director
211LA
Daniel Molina
Senior Director of Organizational Development
211LA
Sharon Eddington, MSW
Care Manager, Continuing Care Special Needs Program
Kaiser Permanente
12 pm - Lunch
12:45 pm - Afternoon Plenary: ``Multidisciplinary Considerations for Care Coordination Services: Understanding the Team Role in Supporting Quality Care``
Mary Zavala, LCSW, MPP, MA
Zavala Social Capital Consulting
2:00 PM - Breakout Sessions
Turning Metrics into Momentum: Communicating with Data to Power Improvement
Chris Hunt, MPH, LSSBB
Senior Program Director
Institute for High Quality Care
Demetrio Cardenas, Senior PA-C/MPH
Chief Medical Information Officer
Via Care Community Health Center
Improving Care Delivery: One Team, One Vision, Sponsored by Kaiser Permanente
Nicole Arce, MPH
Program Manager
Comprehensive Community Health Centers
Arsine Isayan, RN, BSN, PHN
Nurse Administrator
Comprehensive Community Health Centers
Ani Keshishian, LVN
QI Manager
Comprehensive Community Health Centers
Maria Martinez
Clinic Manager
Comprehensive Community Health Centers
Raymond Retirado, RN
Vice President, Quality and Clinical Programs
Comprehensive Community Health Centers
De-Mystifying AI: Implications and Opportunities for the Safety Net
Kara Carter, MBA, MSc
Senior Vice President, Strategy and Programs
California Health Care Foundation
Stella Tran
Senior Program Investment Officer, Innovation Fund
California Health Care Foundation
3:30 PM - Closing Remarks
Bridget Hogan Cole, MPH
Executive Director
Institute for High Quality Care (IHQC)
Louise McCarthy, MPP
President and CEO
Community Clinic Association of Los Angeles County (CCALAC)
Health and Safety
An inherent risk of exposure to COVID-19 and other communicable illnesses exists in any public place where people are present. If you are displaying symptoms of COVID-19 or other respiratory illnesses, please do not attend this event and stay home if possible. If you exhibit symptoms within 48 hours of the QI Summit, please contact info@ihqc.org about your registration.
Masks are optional while attending this program. Complimentary KN95 masks and hand sanitizer will be available at the registration desk and throughout the venue.
Thank you to our 2024 QI Summit Sponsors!

We also thank the Population Health and Transition to Value-Based Care Initiative and the Coalition of Orange County Community Health Centers for their ongoing support of programs such as the 2024 QI Summit.
Interested in becoming a 2024 QI Summit sponsor?
Please contact us at info@ihqc.org for more information.
Photography, screen captures, and audio/video recordings will be taken at this event, some of which may include attendees’ likenesses and voices. By registering for this event via Eventbrite or other channels, you agree that photography and audio/video recordings taken at this event may be used in future IHQC or CCALAC promotions or materials. Please contact info@ihqc.org if you have any additional questions.