Since 2018, the Institute for High Quality Care (IHQC), in partnership with the Community Clinic Association of Los Angeles County (CCALAC), has hosted an annual Quality Improvement Summit, a learning event and conference uniquely dedicated to QI staff, providers, and leaders in the safety net.
In light of the environmental changes caused by COVID-19, IHQC and CCALAC are pleased to announce the 2020 Quality Improvement Summit Series: a three-part webinar series taking place through Fall 2020, concluding with the Innovation Exchange Virtual Poster session in December 2020.
In the spirit of our traditional conference, the Summit Series will offer timely and practical discussions around best practices in quality improvement, access, and strategic leadership for safety net organizations. The Summit Series schedule and topics can be found below and will be continually updated.
Space is limited, so register today!
Watch the 2020 Summit Series opening remarks from Louise McCarthy, President and CEO of CCALAC, and Bridget Hogan Cole, Executive Director of IHQC.
Friday, August 28, 2020
Looking Beyond Rapid Response: Decision-Making and Strategic Realignment to Face our New Reality
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The dual pandemics of COVID-19 and the inequities and injustice for communities of color have tested the immediate responsiveness of every health clinic and delivery system. As we move toward next steps – how do we consider our values and priorities; what are our assets and challenges; and where do we focus our organizational energies? This session will walk through tools to support taking an honest look at your environment, and how you might pivot your strategic planning and implementation efforts to navigate this major period of transition.
Facilitated by IHQC
Gayle Northrop, MBA, President Northrop Nonprofit Consulting; Faculty, UCLA Anderson School of Management; IHQC Faculty and Advisory Board member
Muriel Nouwezem, Chief Executive Officer, Saban Community Clinic
Arnali Ray, LMFT, Chief of Strategy and Programs Officer, Saban Community Clinic
Friday, October 9, 2020
Leveraging Data to Drive Quality Improvement
Data is a key building block that serves as a basis for informing operational decisions and demonstrating progress and achievements of quality improvement projects. However, the priorities for which metrics are collected, analyzed, and reported will likely be in flux, especially as organizations transition to a new normal of care. This session will explore strategies for optimizing the data that is available, and continue leveraging that information to drive improvement efforts.
Facilitated by Elevation Health Partners
Brendan Mull, MD, Manager, Quality Management, MedPOINT Management
Katrina Miller Parrish, MD, FAAFP, Chief Quality and Information Executive, L.A. Care
Aracely Scerra, QI Manager, Harbor Community Health Centers
Friday, November 20, 2020
Promising Practices in Telemedicine and Telehealth
The emergency response to curb the spread of coronavirus required a rapid shift to adopt telemedicine/telehealth solutions. As safety net health care providers and organizations consider telemedicine/telehealth as a long-term method of providing care, it becomes even more critical to consider the “voice of the end-user” – patients and their families. This session will explore different perspectives from local clinics as they describe their telehealth activities with patients. Northeast Valley Health Corporation will dive into how they are addressing patients’ social determinants of health through their virtual health education programming. Eisner Health will also describe their strategies on elevating the patient voice through their approach with patient satisfaction surveys on telehealth. Lastly, Parktree Community Health Center will share how multiple modes of telehealth service delivery have improved patient outcomes in their diabetes clinic.
Facilitated by CCALAC
Esme Ruiz, MPH, Quality Improvement Coordinator, formerly of Eisner Health
Andy Eck, MBA, PCMH CCE, Senior Director, Greg Facktor & Associates
Jessica King, MPH, RDN, Associate Director, Health Education, Northeast Valley Health Corporation
Maria Guerrero, Program Manager, Health Education, Northeast Valley Health Corporation
Alicia Sandoval, Director of Health Education, Parktree Community Health Center
Dianne Quintana, MD, Health Provider, Parktree Community Health Center
*Schedule, presenters, and topics are subject to change.