2020 Quality Improvement Summit Series

Join us for the 2020 Quality Improvement Summit Series, hosted by the Institute for High Quality Care (IHQC), in partnership with the Community Clinic Association of Los Angeles County (CCALAC).

Since 2018, the Institute for High Quality Care (IHQC), in partnership with the Community Clinic Association of Los Angeles County (CCALAC), has hosted an annual Quality Improvement Summit, a learning event and conference uniquely dedicated to QI staff, providers, and leaders in the safety net.

In light of the environmental changes caused by COVID-19, IHQC and CCALAC are pleased to announce the 2020 Quality Improvement Summit Series: a three-part webinar series taking place through Fall 2020, concluding with the Innovation Exchange Virtual Poster session in December 2020.

In the spirit of our traditional conference, the Summit Series will offer timely and practical discussions around best practices in quality improvement, access, and strategic leadership for safety net organizations. The Summit Series schedule and topics can be found below and will be continually updated.

Space is limited, so register today!

Watch the 2020 Summit Series opening remarks from Louise McCarthy, President and CEO of CCALAC, and Bridget Hogan Cole, Executive Director of IHQC.

Summit Series Schedule and Topics*:

Friday, August 28, 2020
Looking Beyond Rapid Response: Decision-Making and Strategic Realignment to Face our New Reality

This session has concluded. Please contact info@ihqc.org for viewing options.

The dual pandemics of COVID-19 and the inequities and injustice for communities of color have tested the immediate responsiveness of every health clinic and delivery system. As we move toward next steps – how do we consider our values and priorities; what are our assets and challenges; and where do we focus our organizational energies? This session will walk through tools to support taking an honest look at your environment, and how you might pivot your strategic planning and implementation efforts to navigate this major period of transition.

Facilitated by IHQC

Gayle Northrop, MBA, President Northrop Nonprofit Consulting; Faculty, UCLA Anderson School of Management; IHQC Faculty and Advisory Board member
Muriel Nouwezem, Chief Executive Officer, Saban Community Clinic
Arnali Ray, LMFT, Chief of Strategy and Programs Officer, Saban Community Clinic

Friday, October 9, 2020
Leveraging Data to Drive Quality Improvement
Register Here!

Data is a key building block that serves as a basis for informing operational decisions and demonstrating progress and achievements of quality improvement projects. However, the priorities for which metrics are collected, analyzed, and reported will likely be in flux, especially as organizations transition to a new normal of care. This session will explore strategies for optimizing the data that is available, and continue leveraging that information to drive improvement efforts.

Facilitated by Elevation Health Partners

Brendan Mull, MD, Manager, Quality Management, MedPOINT Management
Katrina Miller Parrish, MD, FAAFP, Chief Quality and Information Executive, L.A. Care
Aracely Scerra, QI Manager, Harbor Community Health Centers

Friday, November 20, 2020
Promising Practices in Telemedicine and Telehealth
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The emergency response to curb the spread of coronavirus required a rapid shift to adopt telemedicine/telehealth solutions. As safety net health care providers and organizations consider telemedicine/telehealth as a long-term method of providing care, it becomes even more critical to consider the “voice of the end-user” – patients and their families. This session will explore different perspectives from local clinics as they describe their telehealth activities with patients. Northeast Valley Health Corporation will dive into how they are addressing patients’ social determinants of health through their virtual health education programming. Eisner Health will also describe their strategies on elevating the patient voice through their approach with patient satisfaction surveys on telehealth. Lastly, Parktree Community Health Center will share how multiple modes of telehealth service delivery have improved patient outcomes in their diabetes clinic.

Facilitated by CCALAC

Esme Ruiz, MPH, Quality Improvement Coordinator, formerly of Eisner Health
Andy Eck, MBA, PCMH CCE, Senior Director, Greg Facktor & Associates
Jessica King, MPH, RDN, Associate Director, Health Education, Northeast Valley Health Corporation
Maria Guerrero, Program Manager, Health Education, Northeast Valley Health Corporation
Alicia Sandoval, Director of Health Education, Parktree Community Health Center
Dianne Quintana, MD, Health Provider, Parktree Community Health Center


*Schedule, presenters, and topics are subject to change.

Registration is now open!

Please note that each attendee will require their own separate ticket for the webinars. Log-ins are unique to each attendee and cannot be shared.

Single Webinar Registration (access to 1 live-stream and recording)
Community clinics (FQHCs, look-alikes, or low-income/free clinics), county health systems, and public hospitals
Solutions providers, insurance agencies and health plans, consultants, or organizations that do not provide direct care services to patients.

Questions about the registration process? Please email info@ihqc.org for assistance.

**Photography, screen captures, and audio/video recordings will be taken at this event, some of which may include attendees’ likenesses and voices. By registering for this event via Eventbrite or other channels, you agree that photography and audio/video recordings taken at this event may be used in future IHQC or CCALAC promotions or materials. Please contact info@ihqc.org if you have any additional questions.**

Innovation Exchange Virtual Poster Session

Please go to the 2020 QI Summit Series Innovation Exchange website for submission instructions, information about monetary prizes, and more!

Join us for the free virtual Innovation Exchange networking event on December 16th, featuring facilitated breakout discussions around quality improvement themes, presentations from your peers, and an award ceremony!
Poster submissions are not required to attend.
Registration is now open to the public!

Thank you to the sponsors of the 2020 QI Summit Series!

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Interested in becoming a 2020 QI Summit Series sponsor? Please contact Bridget Hogan Cole at bcole@ihqc.org!

IHQC2020 Quality Improvement Summit Series