IHQC grew out of a diligent, focused adaptation of applied learning and coaching models that supported the safety net, including the Building Clinic Capacity for Quality (BCCQ) Program and the statewide Specialty Care Initiative. IHQC is, at its core, focused on providing tools, trainings and resources for safety net healthcare providers, integrated health delivery systems, and foundations focused on optimizing the health of the communities they serve.
In 2006, the Blue Shield of California Foundation, Kaiser Permanente Southern California Community Benefit, LA Care Health Plan, and the Unihealth Foundation collaborated with leading experts in the fields of quality and process improvement, adult educational theory and health information technology implementation to design the Building Clinic Capacity for Quality (BCCQ) Model. BCCQ is a capacity building program that combines trainings, peer-to-peer engagement and individualized coaching, focused on building the skills of community clinic teams to implement quality improvement (QI) initiatives that are supported by health information technology.
The BCCQ Model found a home at Community Partners (www.CommunityPartners.org) in 2007, and under the leadership of Bridget Hogan Cole, was implemented, refined and enhanced under the banner of the BCCQ Program. Over the years Bridget and her team of experts expanded the BCCQ Program and managed additional programs at Community Partners under a burgeoning “Safety Net” portfolio. These included California HealthCare Foundation and Kaiser Permanente’s Statewide Specialty Care Initiative (SCI), Blue Shield of California Foundation’s eConsult initiatives, Patient Experience improvement programs with the Los Angeles County Department of Health Services (LAC DHS), and initial design and scoping of LAC DHS’s Central Performance Improvement Program.
Through the Safety Net portfolio of services – the BCCQ Program, SCI, eConsult, and other consulting efforts – the team has supported more than 700 safety net providers, administrators and staff; and coached implementation of hundreds of improvement initiatives and innovative programs to successful patient outcomes and operational efficiencies.
In the face of a continuously changing healthcare environment, increased recognition of our expertise and successes in support of the safety net, and our passion for high quality service we have expanded our mission to enhance the quality of safety net healthcare for larger audiences and broader geographic scope. We established a focused organizational structure and home for this expertise and service – The Institute for High Quality Care (IHQC).
The Institute for High Quality Care is more than a collection of safety net initiatives and consulting projects – more than a new organizational structure. The Institute for High Quality Care is a commitment – a devotion to improving the quality and accessibility of safety net healthcare and a dedication to listen, lead and inspire.