A BCCQ alumni clinic’s QI project sought to improve care management for patients with diabetes mellitus. On their implementation journey, the alumni clinic focused on providing self-management tools to patients, maximizing care management through care team implementation, decreasing patient cycle time through process re-engineering, and ensuring availability of clinical information at the point of care. By the end of the QI project period, the alumni clinic was able to successfully implement a care team model, improve communication through daily huddles, empower patients, and improve patient satisfaction with decreased wait times. In addition, improvements and efficiency and patient flow were reported to have decreased staff overtime. The alumni clinic was then able to utilize the savings in overtime to hire an Medical Assistant Supervisor to better support the clinic team as a whole.