Over the next five years, RUHS will implement multiple improvement projects as part of the Public Hospital Redesign and Incentives in Medi-Cal (PRIME) program. IHQC will be leading several training opportunities for the PRIME workgroups. The initial kickoff meeting for the learning community was held November 8, 2016, and included an overview about the learning community structure and expectations, presentations about improvement strategies to incorporate in each workgroup’s PRIME project, and team time to review project charters, activities, and deliverables.
Kickoff Session – Materials & Resources: Please note that the materials, tools and resources for the newly launched PRIME Learning Community are now available on their cohort-specific page. Please contact firstname.lastname@example.org to request access permissions.
One of the RUHS sites in this initiative chose to focus on improving the processes they had in place for registration and referrals for follow ups. The project was designed to accomplish several important goals, including improving emergency room throughput, improving access to financial planners, reducing emergency room walk-away rates, increasing emergency room revenue, and improving overall patient satisfaction. By utilizing the tools and techniques acquired throughout the BCCQ program, and with the support of the established learning community, the emergency room was able to attain a 20% improvement in registration rates of patients, an improvement in post-emergency room follow up clinic visits, and projected millions in estimated added annual revenue. Leadership at RUHS report that since participating in the BCCQ program, staff and providers feel a greater sense of ownership, responsibility, and pride in their work, and regularly reference the improvement work they have done with BCCQ. The program has been a morale booster that’s helped RUHS focus their efforts in a way that is much more effective and sustainable.