In their initial improvement projects, the Sacramento teams used multiple tools and approaches to improve their clinical operations, including workflow maps, fishbone/cause and effect diagrams, checklists, data collection worksheets, communication plans, improved team huddles, and staff trainings. Through these efforts, teams saw improvements in a number of project measures, including:
- Improving % of pain management patients with BP under control from 23% to 75%.
- Decreasing cycle time from 90 minutes to 45 minutes.
- Increasing the % of children with up to date immunizations from 60% to 74%.
Moving forward, the Sacramento teams have scoped population health management projects focusing on either diabetes, hypertension, or cervical cancer screening rates. IHQC will be leading workshops and providing technical assistance and consulting support to clinics as they implement these projects and build their staff improvement skills, health education programs, and optimize internal processes and procedures.